Questions,
answered

Shipping and delivery

How much is shipping?

Shipping is free on every order, with no minimum and no code needed.

How long will my order take?

Orders are usually processed in 1 to 3 business days. Delivery then typically takes 5 to 8 business days, depending on your location.

Will I get tracking?

Yes. We email you a tracking link as soon as your order ships.

Why did my items arrive in separate packages?

Our products ship directly from our supplier partners, so orders with more than one item may arrive separately.

My order hasn't arrived yet. What should I do?

Delivery times are estimates, and carrier delays, holidays or customs checks can add a few days. If your order hasn't arrived within 30 business days of purchase, contact us and we'll look into it.

Can I change my shipping address?

Contact us as soon as possible. We can update the address only before the order ships.

Digital guides

How do I get my guide?

Your download link appears on the order confirmation page and is emailed to you right after checkout. Guides are never shipped.

What format are the guides?

They're PDF files. Read them on any phone, tablet or computer, or print the pages at home. For best results, print at 100% (Actual Size).

I can't find my download email.

Check your spam or promotions folder first. If it isn't there, send us a message through our Contact page with your order number and we'll resend your link.

My file won't open or I didn't get my link.

Contact us and we'll send a replacement file or fix the problem.

Can I return a digital guide?

Because guides are delivered instantly, all digital sales are final once the file has been downloaded.

Returns and refunds

What is your return policy?

You can return unused items in their original condition and packaging within 30 days of delivery.

How do I start a return?

Contact us with your order number before sending anything back, and we'll reply with return instructions.

When will I get my refund?

Once your return is received and approved, the refund goes back to your original payment method within 10 business days. Your bank may take a little longer to post it.

My item arrived damaged, defective or wrong.

Contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or a full refund, and you won't need to return it.

Can I exchange an item?

The fastest way is to return the item you have and place a new order for the size or color you want.

Is shipping refunded?

Original shipping charges are refunded only if the item arrived damaged, defective or incorrect.

Still have a question?

Email us at c@thechaseyrita.com or visit our Contact page.